Frequently Asked Questions
You Asked, We Answered
What is your jewellery made from?
18ct Gold & Rose Gold Vermeil - We predominantly produce our jewellery in 18ct Gold Vermeil. Vermeil consists of thicker layers of gold on sterling silver. Unlike other gold plating, standards dictate that the gold portion must be of a high quality and certain thickness. Therefore, if cared for correctly your vermeil jewellery will have long-lasting colour.
Sterling Silver - Sterling silver is an alloy made of 92.5% pure Silver and 7.5% Copper (That's why you see the 925 mark on these designs). For even more protection against tarnishing, our team plates the silver with an anti-tarnish solution and rhodium. All Tada & Toy’s sterling-silver pieces are coated with anti-tarnish solution and rhodium plated. This provides an extremely tough and protective layer against tarnishing for durability.
9karat & 18karat Solid Gold - Solid gold is an extremely durable material that does not easily oxidise or discolour. Our solid gold alloy is mixed with Copper, Zinc and Silver - all of which add to the characteristics of the alloy such as its soft gold hue and high durability. We recommend using warm water with a soft cloth or toothbrush to maintain the gold's original shine. Always avoid using any abrasive jewellery cleaners that may contain damaging chemicals or polishing agents.
How long does your Gold Vermeil plating last for?
Over time, plated gold vermeil jewellery can fade. This varies depending on how you care for your Tada & Toy jewellery. If you follow our care instructions closely, plating can last for a very long time, over 5 years at least!
To best care for your piece, be sure to store gold vermeil in an airtight container or a lined jewellery bag - and remove before showering, exercising or applying lotions. To clean vermeil, gently buff the metal with a soft and dry cotton or microfiber cloth. Avoid using chemical cleaners that can strip the gold finish.
Where is your jewellery made?
Our jewellery is made by artisans in hand picked workshops in India.
What is your returns policy?
We will be happy to offer an exchange or refund within 7 days of purchase. Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund. Please request a return form by emailing email@example.com.
Sale No returns on sale items (including flash/limited time promotions). For returns of store/pop-up orders, please keep your invoice or reciept for proof of purchase. We are unable to offer a return on items without a proof of purchase.
Earrings For hygiene reasons we are unable to accept returns on earrings unless faulty.
Can I get my jewellery repaired if I received it as a gift?
Yes of course, but we need proof of purchase to validate whether your jewellery is ours. Should your jewellery suffer a breakage or tarnishing due to a manufacturing defect, we are committed to ensuring that your piece is replaced at no cost to yourself if returned in under one year of receipt of the product.
I have lost one earring, can you help?
We understand how upsetting it can be to lose an earring and be left with just half of a pair. To see if we can help please firstname.lastname@example.org with details of your earrings.
How Do I track my order?
We provide tracking numbers once your order has been dispatched which is included in your shipment confirmation email. All mainland UK & EU deliveries are sent via DPD and you will receive a notification on the day of delivery via text or email. If you are unable to locate this dispatch email, please reach out to the team on email@example.com stating your order number.
Do you require a signature upon delivery?
We care about our jewellery and want to ensure it is delivered safely. This is why we reserve the right to require signature upon delivery.
Do I need to pay duties on my order?
If you are based within the EU, your duties and taxes are covered by Tada & Toy. However, if you are placing an order outside of the UK or EU, you may be asked to pay extra in addition to your shipping fees to cover any costs associated with importing parcels to your country.
How does Preorder work?
Payment will be taken at the point of purchase online. The estimated date of delivery for the preorder is stated on the product page. Preorder enables you to order items that are out of stock and be the first to receive them when they arrive back in.
It says out of stock on the website, is this definitely out of stock?
In 9/10 cases, yes – however it’s always worth sending us an email to firstname.lastname@example.org to see if there has been a mistake or if we have held back any spare stock!
Do you offer gift wrapping?
Our gift-wrap service is available for £5. The order will arrive beautifully gift-wrapped in our signature wooden Tada & Toy box with a hand written note.
Do you have anything for cartilage and inner piercings?
Yes! We have designed a whole collection just for these smaller inner piercings. The 9karat ‘Mystic Collection’ is perfect for the more unusual ear piercings.