We will be happy to offer an exchange or refund within 7 days of purchase. Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund.
Sale No returns on sale items (including flash/limited time promotions). For returns of store/pop-up orders, please keep your invoice or reciept for proof of purchase. We are unable to offer a return on items without a proof of purchase.
Earrings For hygiene reasons we are unable to accept returns on earrings unless faulty.
Instructions
Please request a return form by emailing customer@tadaandtoy.com. We will send you a returns form along with your return number. Complete in the form and enclose item(s) in package.
The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the jewellery item is returned to us broken. please enclose any additional items (jewellery box, promotional gifts).
Once you have added all items and the returns form pack the items back in the parcel and send it back, via recorded delivery to:
Tada & Toy Latimer studios 11 Latimer Ind Estate London W10 6RQ
The credit card or paypal account used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products.We cannot accept responsibility for any parcels lost in transit.
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Care
Our jewellery is made with 92.5 sterling silver and 18ct gold plated vermeil. Sterling silver will naturally tarnish and gold plating will gradually fade over time. Here are some steps to help prevent this:
Sprizting Avoid your jewellery when spritzing perfume and applying lotions.
Salt & Sweat Gold and silver can be damaged by chlorine and salt so remove before your work out or dip in the sea.
Cleaning Keep your sterling silver jewellery clean by gently washing in warm soapy water and using a silver cleaner. Always remember to rinse and dry. To clean all Tada and Toy jewellery use the polishing cloth provided or any soft cloth.
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Shipping
Free UK Shipping on orders over £85 2-4 working days. Available on all UK orders (in stock products). We’re unable deliver on weekends and bank holidays.
Standard:£5
2-4 working days. Available on all UK orders (in stock products). We’re unable deliver on weekends and bank holidays.
Guaranteed Next Day UK: £10
Next working day. Available on all UK orders (in stock products) ordered before 1pm. Orders placed after 1pm Friday or on weekends will be dispatched on the following Monday. We’re unable deliver on weekends and bank holidays.
International: £15 7-10 working days. We deliver to the following countries outside the UK:
Andorra, Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Columbia, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine.
