+44 (0)207 183 6567

Free Next Day Delivery On Orders Over £150

Sustainability

Production

All of our pieces are produced in hand-picked artisan workshops in Jaipur, India. We have personally chosen factories which align with our beliefs and sustainability efforts. We often take trips to Jaipur to personally visit the workshops we work with and help source materials ourselves. Read about our latest sourcing trip here, where we handpicked freshwater pearls for our Kulfi Collection.

The quality and detail of our products is of utmost importance, each new design goes through a rigorous testing process before making it into the shop.

RJC

As part of our commitment to ethical and environmentally-conscious sourcing, our workshops are certified by the Responsible Jewellery Council, a not-for-profit standard-setting and certification organization.

The Responsible Jewellery Council exists to secure a commitment to responsible business practices, to protect health and safety of both people and environments, and to use natural resources efficiently and to increase the use of due diligence in supply chains to uphold human rights, support community development and manage sourcing risks. As proud members of RJC, we can be confident that our factories comply with international labour conventions and ensure responsible working conditions, which is really important to us!


Materials

We are excited to announce that as of 2021, all our designs are being made using Recycled Sterling Silver, certified by RJC. Our gold pieces are either recycled 925 sterling silver or brass, which are then layered with a plating of liquid recycled solid gold. We are now exploring recycled brass options so that all our plated products are 100% recyclable.

Packaging

Our packaging is either reusable and/or recyclable. Using linen fabrics and wooden boxes, we design packaging that we hope you will keep and store your jewels in for many years to come!

The DPD delivery bags in which your Tada and Toy orders will arrive are 100% biodegradable.

Standard Returns Policy

We will be happy to offer an exchange or refund within 7 days of purchase. Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund.

Sale No returns on sale items (including flash/limited time promotions). For returns of store/pop-up orders, please keep your invoice or receipt for proof of purchase. We are unable to offer a return on items without a proof of purchase.

Earrings For hygiene reasons we are unable to accept returns on earrings unless faulty.


Instructions

Please request a return form by emailing customer@tadaandtoy.com. We will send you a returns form along with your return number. Complete in the form and enclose item(s) in package.

The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the jewellery item is returned to us broken. please enclose any additional items (jewellery box, promotional gifts).

Once you have added all items and the returns form pack the items back in the parcel and send it back, via recorded delivery to:

Tada & Toy, 341 Portobello Road, London, W10 5SA

The credit card or paypal account used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. We cannot accept responsibility for any parcels lost in transit.

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Care

Our jewellery is made with 92.5 sterling silver and 18ct gold plated vermeil. Sterling silver will naturally tarnish and gold plating will gradually fade over time. Here are some steps to help prevent this:


Sprizting
Avoid your jewellery when spritzing perfume and applying lotions.


Salt & Sweat
Gold and silver can be damaged by chlorine and salt so remove before your work out or dip in the sea.


Cleaning
Keep your sterling silver jewellery clean by gently washing in warm soapy water and using a silver cleaner. Always remember to rinse and dry. To clean all Tada and Toy jewellery use the polishing cloth provided or any soft cloth.

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UK: Standard Delivery: £4 (2-3 Days)

UK orders will be sent out via DPD and you will be notified with a tracking number as soon as your order is fulfilled.

UK: Next Day Delivery: £8 or *Free* For Orders Over £100

UK orders will be sent out via DPD and you will be notified with a tracking number as soon as your order is fulfilled. Please note orders must be placed before 1pm to be guaranteed next day.


PLEASE NOTE THAT DURING SALE PERIODS UK SHIPPING WILL TAKE 2-4 WORKING DAYS.



Rest of The World: £15

International Shipping takes 5-10 working days. VAT and Import Duties are not included in the shown price and will be added by the shipping provider before delivery if applicable.

We deliver to the following countries outside the UK:

Andorra, Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Columbia, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine.

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Contact

Telephone

0207 183 6567

General Enquiries
info@tadaandtoy.com


Wholesale Enquiries
sales@tadaandtoy.com


Customer Care
customer@tadaandtoy.com


Press
press@tadaandtoy.com

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Charity

One size fits all, please check notes for exact length