+44 (0)2071 836 567

Summer Sale Now On, 30% Off

Free Next Day Delivery On All UK Orders Over £80

Privacy Policy

Introduction

This Privacy Policy sets out how we, Tada and Toy, obtain, store and use your personal information when you use or interact with our website, www.tadaandtoy.com, or where we otherwise obtain or collect your personal information. This Privacy Policy is effective from 23rd May 2018.


Please read this Privacy Policy carefully. We recommend that you print off a copy of this Privacy Policy and any future versions in force from time to time for your records.

Details

This summary provides an overview of how we obtain, store and use your personal information. It is intended to provide a very general overview only. It is not complete and must be read in conjunction with the corresponding full sections of this Privacy Policy.

- Data controller: Tada and Toy 

- How we collect or obtain your information:
- When you provide it to us by contacting us
- Placing an order on our website
- Signing up to our newsletter.
- From your use of our website, using cookies
- From third parties

- Personal information we collect: name, address, email address,  IP address and information about your computer.

- How we use your personal information: for administrative and business purposes particularly to contact you and process orders you place on our website, to improve our business and website, for advertising and analytical purposes, in connection with our legal rights and obligations and for certain additional purposes only with your explicit consent

- Disclosure of your personal information to third parties: only to the extent necessary to run our business, fulfil any contracts we enter into with you, where required by law or to enforce our legal rights if you violate our Terms of Service. 
- Do we sell personal information to third parties: No
- How long we retain your personal information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes) and any other legal basis we have for using your personal information e.g. your consent, performance of a contract with you or our legitimate interests as a business

- How we secure your personal information: using appropriate technical and organisational measures such as encrypting transfers of data to or from our servers, encrypting payments on our site via Secure Sockets Layer (SSL) and only granting access to your personal information where necessary. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

- Use of cookies: we use cookies and similar information-gathering technologies such as web beacons on our website including analytical and targeting cookies.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

- Transfers of your personal information outside the European Economic Area: we will not transfer your personal information outside of the European Economic Area.

- Your rights in relation to your personal information
to access your personal information and to be informed about its use
to correct your personal information
to have your personal information deleted
to restrict the use of your personal information
to object to the use of your personal information
to complain to a supervisory authority
to withdraw your consent to the use of your personal information

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Contact

The data controller in respect of our website is Tada and Toy. Registration number 08723949 of Latimer studios London GB W10 6RQ. You can contact the data controller by writing to Latimer studios London GB W10 6RQ or sending an email to info@tadaandtoy.com.

Returns Policy

We will be happy to offer an exchange or refund within 7 days of purchase. Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund.

Sale  No returns on sale items (including flash/limited time promotions). For returns of store/pop-up orders, please keep your invoice or reciept for proof of purchase. We are unable to offer a return on items without a proof of purchase.

Earrings For hygiene reasons we are unable to accept returns on earrings unless faulty.


Instructions

Please request a return form by emailing customer@tadaandtoy.com. We will send you a returns form along with your return number. Complete in the form and enclose  item(s) in package.

The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the jewellery item is returned to us broken. please enclose any additional items (jewellery box, promotional gifts).

Once you have added all items and the returns form pack the items back in the parcel and send it back, via recorded delivery to:

Tada & Toy, Unit 31, Pall Mall Deposit, 124 - 128 Barlby Road, W10 6BL

The credit card or paypal account used for the original purchase will be credited with the original price within 30 days or your order provided that the goods in question are returned by you and received by us in the condition they were delivered to you.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products.We cannot accept responsibility for any parcels lost in transit.

Done

Care

Our jewellery is made with 92.5 sterling silver and 18ct gold plated vermeil. Sterling silver will naturally tarnish and gold plating will gradually fade over time. Here are some steps to help prevent this:


Sprizting
Avoid your jewellery when spritzing perfume and applying lotions.


Salt & Sweat
Gold and silver can be damaged by chlorine and salt so remove before your work out or dip in the sea.


Cleaning
Keep your sterling silver jewellery clean by gently washing in warm soapy water and using a silver cleaner. Always remember to rinse and dry. To clean all Tada and Toy jewellery use the polishing cloth provided or any soft cloth.

Done

Shipping

Standard Delivery (2-3 Days) £3.50

We’re unable deliver on weekends and bank holidays. Orders placed after 1pm Friday or on weekends will be dispatched on the following Monday.

Next Day Delivery £5

Please note: Orders must be placed before 1pm to be guaranteed for the next working day. Available on all in stock products. We’re unable deliver on weekends and bank holidays. Orders placed after 1pm Friday or on weekends will be dispatched on the following Monday.

Free Next Day Delivery on all UK Orders Over £80

Please note: Orders must be placed before 1pm to be guaranteed for the next working day. Available on all in stock products. We’re unable deliver on weekends and bank holidays. Orders placed after 1pm Friday or on weekends will be dispatched on the following Monday.

Europe: £10

3-5 working days. Available on all in stock products. We’re unable deliver on weekends and bank holidays. Orders placed after 1pm Friday or on weekends will be dispatched on the following Monday.

International: £15
7-10 working days. We deliver to the following countries outside the UK:

Andorra, Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Columbia, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine.

Done

Contact

Telephone
+44 (0)2071 836 567


General Enquiries
info@tadaandtoy.com


Wholesale Enquiries
sales@tadaandtoy.com


Customer Care
customer@tadaandtoy.com


Press
press@tadaandtoy.com
+44 (0)2071 836 567

Done

181121_TadaAndToy_Shot7_038.jpg?mtime=20181204122722#asset:13641

Yes Please!

Charity

One size fits all, please check notes for exact length